In the case of customer support inquiries, inquiries are processed sequentially in the order in which they are submitted.

Also, depending on the squadder's spam/receipt blocking settings, the answer may not be confirmed, so be sure to check the [Spam] box.

[Resolution]

- Click "Spam" in the squadder's mail menu

- Check if there is a customer support reply mail in "Spam"

- Click Disable Spam for the e-mail.