If you have purchased a product from the in-game store and have been charged, but the product is not paid or is not applied to your account, you can recover your payment by yourself through the following methods:

Access the game > Click the gearwheel in the upper right corner > Account > Game ID > Click Restore Transaction > Check the restore complete message > Check the purchase item in the mailbox

If the product is not paid after reconnection, please fill out the info below and submit an inquiry to the customer support.

[Customer Support]

▶ td-support-en@vespainc.oqupie.com

Please fill out all of the following info when submitting an inquiry through the customer support:

- Nickname / UID

- Server country name (or country of residence)

- Purchased product name

- Purchase receipt (please take a screenshot that shows the receipt number)